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Customer Feedbacks

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

Mr. Gupta, till I reached Jammu i.e. on 17th Mar I was happy with the way things were going. But at Jammu hotel, there was a problem...the hotel had no lift and we were given room on the 3rd floor. My father cannot climb upto 3rd floor given his age. Room no. 104 given on ground floor was not that good. After my call to you, they combined the beds. Rest we enjoyed throughout the trip.
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Nexgen wrote: Dear Guest, we have escalated your complaint with administration of hotel Rani Castle, Jammu. Their reply is given as under:

Dear Sir,

Thank you for your mail,

The guest was initially alloted room in 2nd floor and not in3rd floor. On his request later he was allotted room in ground floor. One toilet soap is always available in each ready room always. Bathing soaps are not provided.
The guest had Damaaloo fried rice roti in dinner on 17th but did not complain here either about quality of food or the service.

We had made arrangements to provide the guest packed sandwitches as per your request at 7 AM on 18th but the guest checked out at 6.30AM.

No auto was available on the auto stand at 6.30 AM with the result none could be called here for the guest.

The front office assistant had to check the payments pending if any of the guest as well as mini bar consumed if any by him. So the guest is in a routine required to come to the front office at the time of final check out.

If this still has annoyed the guest we are sorry having failed to keep up to the expectations of the guest.

Regards
Hotel Rani Castle
Jammu

Sent from my iPhone
 
Date of Posting: 21 March 2016
Posted By: Tejal Mehta
Working in a private firm, Ahmedabad
We were a group of 8 senior citizens and package tour was from 5th March 2016 onwards for Jammu-Patnitop-Katra. We all were satisfied with the excellent arrangements made by MR. AK GUPTA and he was constantly in touch with us on phone to ensure our comfort. Driver Mr Tarsem was very soft spoken and inspite of bad weather, he ensured our convenience and covered all the sight seeing points. Rooms of Hotel Patnitop were spacious BUT BED SHEETS AND TOWELS WERE NOT VERY CLEAN. However, these were changed on our insistence. Hotel Imperial at Katra was excellent in every aspect and we have decided to stay in this Hotel every time on our future visits to Katra. Overall, we all enjoyed our package tour and convey sincere thanks to Mr. Gupta and look forward to avail their services again.
 
Date of Posting: 10 March 2016
Posted By: PK AHUJA
Retired Government Officer, NEW DELHI
we booked our group package of kashmir tour 5d/4night with your Company. for the period 20/11/15 to 24/11/15. It was really a well planned tour by Mr.Gujptaji We enjoyed a lot of during this trip. All Hotels and services are very well. I also add on more things that during our trip every step we got support and also tour arranger Mr. Guptaji touch with us and co-operate their best.We got much more than what we paid and also take kashmir sweet memories. I Srongly recommended that Nexgen Tour service is Superb with your Budget.
 
Date of Posting: 17 February 2016
Posted By: Dharmesh Mistry
Kashmir Tour Package 5d/4night
Mr Gupta had arranged very good tour of 6n and 7d of vaishnodevi and kashmir. Staff of katra hotel was good enough but the staff at Srinagar hotel was not helpful. Overall tour was very good. The driver of nexgen tour operators i.e; Sukvinder ji was a very nice person. Aside, Gupta ji was very helpful & cooperating throughout the tour.
 
Date of Posting: 15 February 2016
Posted By: yogesh hate
mumbi
HI ALL,

We had wonderful journey with nexgen nexgen tour operators. We enjoyed our journey with sukhvinder, and had a lot fun. We had only one unexpected bad experience at Srinagar Hotel. Apart from that rest all things were good. Please ensure hotels are good whenever you book the package.
 
Date of Posting: 07 February 2016
Posted By: Paresh Borele
Package offer was good. We all really enjoyed.

Mr. Sukhwinder(driver) really a good and very helpful person.
 
Date of Posting: 27 January 2016
Posted By: Nitin Gupta
Jammu
nexgentouroperators provide fantastic service, we did not face any issue while trip, accommodation, food, taxi service and driver was in well manner, they are very cooperative and understand passenger needs and provide optimum solution accordingly, Also they are very affordable so we recommended to them. We will take service once again in near future from nexgentouroperators.
 
Date of Posting: 05 January 2016
Posted By: Kamal
I am Asst. Manager in Leading IT Company (Gravita Infotech), Jaipur, Rajasthan
gravitainfotech.com
FULL ENJOY
 
Date of Posting: 02 January 2016
Posted By: PANKAJ SONI
BIKANER,RAJASTHAN
The tour arranged was very nice. The services provided were excellent. The tour organiser Guptaji and Driver Sukhvinderji were very courtious.
 
Date of Posting: 12 December 2015
Posted By: Ujwala likhite
Hello Mr. Gupta

Thank you so much for organizing Kashmir trip for my parents. Everything was good and organized and my parents thoroughly enjoyed it. Special thanks to the guide/driver who escorted them to all places safely.

Regards
Chitra
 
Date of Posting: 18 November 2015
Posted By: Chitra

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