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Customer Feedbacks

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

NexGen tours Feedback :

The transportation arranged was not so good and comfortable through out the trip , the driver was very much stubborn as well. food was ok not that great.

The hotels was good as per expectation , everything was on time , but had to adjust and was a very hectic trip through out.
Date of Posting: 27 June 2016
Posted By: Priyanka Aute
Family trip, Mumbai
First overall i thanks to Mr Gupatji for Vaishno Devi Kashmir tour in May 2016.It was an excellent arrangement from NEXGEN team of Vaishno devi kashmir tour for 7Days/8Night and also one day stay at Delhi.
The tour is very enjoyable and which was arrange by Mr Gupatji, Who is very helpful person.I really enjoy my trip with my group family.All hotels & travelling arrangement was excellent.Really this is my good trip and next time i will also choose nexgen tour from Mr.Guptaji in future.
Date of Posting: 08 June 2016
Posted By: Sujit Rathe
Navi Mumbai
The tour is very enjoyable,Mr.guptaji very helpful man , he is always touch with us, also he arrenged good vehical driver, In this tour I really enjoying with my wife, I suggest all couples choose Nexgen travell with very safty & take blessings of mata & get diffrent feel in patnitop , also staying 1 or 2 night patnitop. Really This is my good trip. next time I will chooses of nexgen tour - Mr.guptaji for my Kerala trip with my group.Thnxs guptaji...also I forget to give tips to driver at end of journey.Pls give tips behalf of me, I will settle same at the time my next tour with you pls & Thank you very much guptaji....Mr.bakul THAKAR & Mrs.HETAL thakar, gujarat
Date of Posting: 03 May 2016
Dy supritendent , GUJ electricity Board.Paschim Gujarat zone, katra-shivkhori-patnitop
It was a really fantastic trip.

We really enjoyed a lot.

Thanks for the lovely memories we made by opting you.
Date of Posting: 20 April 2016
It was an excellent arrangement from NEXGEN team. All arrangement done well not a single complaint or issue in entire trip. They are well experience & understand each individual needs during the tour. Driver was so good & humble gentlemen he guided us & made us aware of several places whereby we can easily get cheated. Thanks NEXGEN team for making our tour so comfortabl.
Date of Posting: 16 April 2016
Posted By: Kiran
I am an IT professional staying in a joint family with 13 members, Hyderabad
Nexgen Tour service is Superb. Thanx to Mr Gupataji  was very nice person. The services provided were excellent. We will take service once again in near future from nexgentouroperators.
Date of Posting: 13 April 2016
Posted By: Pritam S Patel
Bussinessman, Pandharkawada (Maharastra)
Really Guptaji is very co operative person. He has co operated lot even without knowing to him. U r really trust worthy.<br />
Again we are planning our next visit to J&K during next year. Will definately plan ur package only.
Date of Posting: 06 April 2016
Posted By: Prakash B Mali
Myself working with listed co. as VP Commercial, MUmbai
It was a good experience. the itinerary was well planned and executed.
Date of Posting: 03 April 2016
Posted By: Mohammed Latheef
Andhra Pradesh
Mr. Gupta, till I reached Jammu i.e. on 17th Mar I was happy with the way things were going. But at Jammu hotel, there was a problem...the hotel had no lift and we were given room on the 3rd floor. My father cannot climb upto 3rd floor given his age. Room no. 104 given on ground floor was not that good. After my call to you, they combined the beds. Rest we enjoyed throughout the trip.
Nexgen wrote: Dear Guest, we have escalated your complaint with administration of hotel Rani Castle, Jammu. Their reply is given as under:

Dear Sir,

Thank you for your mail,

The guest was initially alloted room in 2nd floor and not in3rd floor. On his request later he was allotted room in ground floor. One toilet soap is always available in each ready room always. Bathing soaps are not provided.
The guest had Damaaloo fried rice roti in dinner on 17th but did not complain here either about quality of food or the service.

We had made arrangements to provide the guest packed sandwitches as per your request at 7 AM on 18th but the guest checked out at 6.30AM.

No auto was available on the auto stand at 6.30 AM with the result none could be called here for the guest.

The front office assistant had to check the payments pending if any of the guest as well as mini bar consumed if any by him. So the guest is in a routine required to come to the front office at the time of final check out.

If this still has annoyed the guest we are sorry having failed to keep up to the expectations of the guest.

Hotel Rani Castle

Sent from my iPhone
Date of Posting: 21 March 2016
Posted By: Tejal Mehta
Working in a private firm, Ahmedabad
We were a group of 8 senior citizens and package tour was from 5th March 2016 onwards for Jammu-Patnitop-Katra. We all were satisfied with the excellent arrangements made by MR. AK GUPTA and he was constantly in touch with us on phone to ensure our comfort. Driver Mr Tarsem was very soft spoken and inspite of bad weather, he ensured our convenience and covered all the sight seeing points. Rooms of Hotel Patnitop were spacious BUT BED SHEETS AND TOWELS WERE NOT VERY CLEAN. However, these were changed on our insistence. Hotel Imperial at Katra was excellent in every aspect and we have decided to stay in this Hotel every time on our future visits to Katra. Overall, we all enjoyed our package tour and convey sincere thanks to Mr. Gupta and look forward to avail their services again.
Date of Posting: 10 March 2016
Posted By: PK AHUJA
Retired Government Officer, NEW DELHI

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